ppi's Privacy Policy
This document clearly explains what information is collected when you create an account or use our services at ppi, how it is stored and used, and what your rights are.
Introduction and Scope of Policy
This Privacy Policy ("Policy") is the guideline for managing information on the ppi platform, operated at https://ppi-vip.cam. ppi treats the personal information of its members with the utmost seriousness and is committed to ensuring the highest level of protection.
This Policy applies when you browse our website, register an account, make deposits or withdrawals, play games, claim bonuses, or contact our customer support team. By continuing to use our services, you are considered to have accepted the terms of this Policy.
Alongside reading this Policy, we ask members to also read our Terms and Conditions, as both documents together form the complete agreement governing your membership on our platform.
What Information Is Collected
ppi collects personal information in several ways. The information collected can broadly be divided into two categories: member-provided information and automatically collected information.
2.1 Member-Provided Information
Information you provide during registration and use of our services:
- Full name (as per national identity card)
- Date of birth (for age verification – to confirm 21+)
- Mobile number (linked to bKash, Nagad, Rocket or Upay)
- Email address
- Password (stored in encrypted form, never in readable form)
- Mobile financial service account details (for processing transactions)
- Any information provided when contacting customer support
2.2 Automatically Collected Information
Information collected by technical means when you use our platform:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Platform activity logs (login times, game sessions, transaction history)
- Information collected via cookies and similar tracking technologies
- Geolocation data (to control access from restricted regions)
2.3 Information Collected via Third Parties
In some cases we may also receive information from trusted third parties:
- Identity verification agencies (as part of the KYC process)
- Payment service providers (for transaction confirmation)
- Fraud prevention and risk assessment services
Purpose of Data Use
ppi uses member information only for specific and lawful purposes. The main purposes are outlined in the table below:
| Purpose of Use | Description |
|---|---|
| Account Management | Registration, login, password recovery and profile updates. |
| Identity Verification | Confirming age (21+) and identity to maintain platform security. |
| Transaction Processing | Your information is used during deposits and withdrawals to ensure correct payment. |
| Customer Support | Using your account information when providing assistance via live chat or email. |
| Bonuses and Promotions | Assessing your eligibility and delivering relevant offers. |
| Security and Fraud Prevention | Detecting and preventing suspicious activity. |
| Responsible Gaming | Monitoring gaming behaviour to keep members safe. |
| Service Improvement | Improving the platform experience and functionality. |
We do not sell your information to third parties for advertising purposes and have no plans to do so.
Data Storage and Security Measures
Protecting your information at ppi is our highest priority. We have implemented industry-standard technical and organisational measures to keep your personal information safe from unauthorised access, modification, disclosure or destruction.
4.1 Technical Security
- All data transfers are secured with SSL/TLS encryption
- Passwords are encrypted using industry-standard hashing algorithms
- Sensitive data is stored in encrypted form even at rest
- Firewall and intrusion detection systems are in place
- Regular security audits are conducted
4.2 Organisational Security
- Only authorised staff may access member information
- Staff with data access are bound by confidentiality agreements
- Staff data protection awareness is maintained through regular training
- Third-party service providers are also required to follow the same standard of privacy policy
4.3 Data Retention Period
ppi retains relevant information for as long as your account is active. Even after an account is closed, certain information may need to be retained for a defined period due to legal or regulatory requirements. Once that period ends, the information is securely deleted or anonymised.
Sharing Information with Third Parties
ppi never sells your personal information to third parties for commercial purposes. However, in certain specific situations, information may be shared on a limited basis with trusted parties:
5.1 Payment Service Providers
The necessary transaction information is shared with bKash, Nagad, Rocket and Upay to complete deposit and withdrawal processes. This information is used solely for payment verification and processing.
5.2 Identity Verification Services
Relevant information may be shared with specialist verification agencies to confirm a member's identity and age (KYC process). These agencies operate under strict data protection regulations.
5.3 Game Software Providers
Limited session information may be shared with Pragmatic Play, Evolution, PG Soft, JILI and other game studios for operational purposes. This information does not contain any personally identifiable details.
5.4 Legal Obligations
ppi may be required to provide relevant information in response to lawful requests from law enforcement agencies, court orders or other legal obligations.
Cookies and Tracking Technologies
ppi uses cookies to improve your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser or on your device.
6.1 Essential Cookies
These cookies are strictly necessary for the platform to operate. They are used to maintain login sessions, carry out security checks and remember preferences. These cookies cannot be disabled, as the platform will not function properly without them.
6.2 Analytics Cookies
These cookies help us understand how members are using the platform. The information collected is processed in aggregated and anonymous form, so no individual can be identified. We use this information to improve the user experience.
6.3 Cookie Controls
Most web browsers offer cookie controls. You can go to your browser settings to delete cookies or block new cookies from being accepted. Keep in mind that blocking essential cookies may cause some platform features to stop working.
Your Rights and Controls
As a ppi member, you have several rights regarding your personal information. We are committed to respecting these rights.
Right of Access
You may ask at any time what information we hold about you. On request, we will provide a copy of that information.
Right to Rectification
If any information we hold about you is incorrect or out of date, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may object to or request restrictions on the processing of your information for specific purposes.
To exercise any of these rights, contact our customer support team via live chat or email. We are available 24 hours a day, seven days a week in both Bangla and English.
Responsible Gaming and Use of Data
ppi believes that protecting member information and responsible gaming go hand in hand. We use information about your gaming behaviour solely for your protection.
Our system can automatically detect unusual gaming patterns — such as a sudden large increase in bet amounts or excessive time spent playing. In such cases we may contact the member directly. Full guidance on this is available on ppi's Responsible Gaming page.
Information relating to limit-setting, self-exclusion or account breaks is kept strictly confidential and is never used for marketing purposes.
Protection of Minors
All ppi services are strictly for persons aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.
We verify the date of birth provided at registration to prevent minors from accessing the platform. If we become aware for any reason that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.
Policy Changes and Updates
ppi reserves the right to review and update this privacy policy from time to time. Members will be notified on the platform when changes are made. For significant changes, a notification may be sent to the registered mobile number or email.
If you continue using the service after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, you can contact our customer service team. ppi provides support in Bengali and English via 24/7 live chat and email.
Contact Methods
- Live Chat — available directly on the website, with fast response times
- Email: [email protected]
You can also use this channel to request access to, correction of, or deletion of your information.
To learn more about us, you can read our About Us page, and for answers to common questions, visit the FAQ section.
This privacy policy applies to the ppi platform. By using the service, you agree to all the terms of this policy. It is your responsibility to read and understand this policy. For ages 21+ only.